Privacy/Cookies Policy
Last Updated: May 2026
Who We Are
This website is operated by Industrial & Marine Silencers Limited (“we”, “us”, “our”).
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended or updated from time to time.
If you have any questions about this policy, you can contact us using the details provided in the “Contact Us” section below.
Information We Collect
We may collect and process the following types of personal data:
- Identity information (such as name, if provided)
- Contact information (such as email address or phone number)
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, time spent on site, interactions)
- Marketing and communication preferences
We only collect personal data where it is necessary for the purposes outlined in this policy.
Website Chat and Enquiries
When you use our website chat facility or enquiry forms, we may collect:
- Name (if provided)
- Email address
- Message content and conversation history
- Technical metadata (such as time of enquiry, IP address, and device information)
This information is processed through a third-party service provider acting on our behalf as a data processor.
How We Use Your Data
We use your personal data for the following purposes:
- To provide and manage our services
- To respond to enquiries or requests
- To provide customer support and technical assistance, including via chat functionality
- To improve website performance and user experience
- To analyse website traffic and usage
- To comply with legal obligations
Chat and Enquiry Data Usage
Information submitted via the chat facility or enquiry forms is used solely to:
- Respond to your questions or requests
- Provide customer or technical support
This data is:
- Not used for marketing purposes
- Not shared with third parties for advertising
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Consent (for marketing and non-essential cookies)
- Contract (where processing is necessary to provide services requested by you)
- Legitimate interests (to respond to enquiries and improve our services)
- Legal obligation
Chat and Enquiry Processing
For chat and enquiry submissions, we rely on:
- Legitimate interests (to respond to and manage customer enquiries), and/or
- Performance of a contract (where the enquiry relates to a service request)
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and analyse performance.
We use a consent management tool to ensure cookies are only set in accordance with your preferences. You can manage your cookie settings at any time via the cookie banner.
We use the following categories of cookies:
- Necessary Cookies – required for core website functionality
- Functional Cookies – improve user experience and site features
- Analytics Cookies – help us understand website usage (e.g. Google Analytics, Microsoft Clarity)
- Advertising Cookies – used for advertising and remarketing purposes
You may accept or reject non-essential cookies at any time.
Microsoft Clarity and Bing Webmaster Tools
We use Microsoft Clarity and Bing Webmaster Tools to better understand how users interact with our website and to improve functionality and performance.
These tools collect data such as:
- Mouse movements, clicks, and scrolling behaviour (heatmaps)
- Session recordings (session replay)
- Pages visited and user interactions
This data is collected using first-party and third-party cookies and similar tracking technologies.
The information is processed by Microsoft and may be transferred to and stored outside the UK or European Economic Area (EEA). Where this occurs, appropriate safeguards are applied in accordance with UK GDPR.
For more information on how Microsoft collects and processes your data, please refer to the Microsoft Privacy Statement.
Consent Management
Where required, we obtain your consent before placing non-essential cookies on your device.
You can withdraw or change your consent at any time using the cookie settings available on our website.
Data Retention
We retain personal data only for as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements.
When data is no longer required, it is securely deleted or anonymised.
Chat and Enquiry Data Retention
Chat conversations and enquiry data are retained for up to 1 year of inactivity, unless a longer retention period is required for legal or operational purposes.
After this period, the data is securely deleted or anonymised.
Sharing Your Data
We do not sell or rent your personal data.
We may share data with trusted third-party service providers who support the operation of our website and services (such as hosting, analytics, or communication tools). These providers are contractually required to handle your data securely and in compliance with data protection laws.
Third-Party Data Processor
We use a third-party provider to manage website forms and chat functionality. This provider processes data strictly on our instructions and does not use your data for its own purposes.
International Transfers
Some third-party providers may process data outside the UK or European Economic Area (EEA). Where this occurs, appropriate safeguards are in place to ensure your data is protected in accordance with UK GDPR.
Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time (where applicable)
Marketing Communications
We may send marketing communications where you have opted in or where we have a legitimate business relationship.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via our contact page or at:
abbie.west@silencers.co.uk